Presenter: Chad Craig, Manager, Advancement Communications

Changing the conversation between you and your clients and stakeholders is up to you. A small investment in communicating more effectively can bring enormous returns.

PositiveSpeak is a practical method of communication, making particular word, phrase, and body language choices, to convey a message clearly and convincingly. It’s also a method of learning to communicate positively, of saying no without saying no.

It is the art of convincing others that they want what you offer. Even better, it is the art of convincing them that they already wanted it and just had yet to realize it.

PositiveSpeak enables you to rewire your own thinking. Focusing on the positive and possible leads to a better workplace, more satisfied staff and clients, and stronger results for your efforts.

In contrast with many public speaking methods and customer service training programs, PositiveSpeak, while designed to improve front-line client service, is also designed for normal daily life. It is a method for use in public speaking, public and media relations, marketing, client service, and community outreach. It is also, however, a way to win debates, gain buy-in from staff and managers, recruit new volunteers, improve morale, calm disagreements and build positivity.

Maya Angelou may have said it best when she wrote, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

If you're looking to significantly improve your department's relationship with your clients, your stakeholders and your community, PositiveSpeak will help you make that change.

Bring your lunch and join your colleagues and learn about PositiveSpeak! This Lunch & Learn promises to be interactive and engaging. Pen and paper will be provided.

Please register for this workshop. Light refreshments will be provided for registered participants.

Connect with us at CPMEA@yorku.ca or visit the CPMEA website.